Politique de remboursement

Last updated: November 5, 2026

30-day return request window

You may request a return within 30 calendar days after receiving your order. Email sales@pevxi.com with your order number, the items you wish to return and the reason. Include photos where relevant. Please contact us before sending a return so we can provide the instructions and identify your parcel.

Returns to China

Returns are sent to our warehouse in China. For returns that are not caused by a product quality issue, the buyer pays the return shipping cost to China. Return shipping can be more expensive than domestic shipping; please obtain a carrier quote before sending your parcel.

Return recipient: Anheng (Ground-floor Warehouse) / 安恒（一楼仓库）
Phone: +86 18786997327
Address: No. 388, Binhai 13th Road, Longwan District, Wenzhou, Zhejiang, China
Chinese address: 浙江省温州市龙湾区滨海十三路388号

Include your order number in the parcel, return all included components and use suitable protective packaging. Keep proof of shipment and use a tracked service where possible.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact us with your order number, photos and a description of the issue. We will review the issue and arrange an appropriate remedy, which may include a replacement or refund. Where a return is required because of a confirmed quality issue or our shipping error, PEVXI will cover the return shipping; contact us for arrangements before paying for a return.

Refunds

We will notify you after the returned items have been received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. If you have not received an expected refund, contact us at sales@pevxi.com so we can check its status.

Cancellations and changes

You may request cancellation of unfulfilled items at any time before they are dispatched. Use the cancellation option in your customer account when available, or email sales@pevxi.com with your order number and the items you wish to cancel. Once cancellation is confirmed, any payment collected for the cancelled items and applicable refundable shipping charges will be refunded to the original payment method. Your bank or payment provider may take additional time to post the refund. After dispatch, use the return process where applicable. For order changes, contact us as soon as possible; changes are subject to availability. This cancellation rule applies to purchases made after the rule was enabled or updated and does not limit your statutory rights.